How we are keeping you safe from COVID 19

Due to the ongoing global pandemic we have made some changes to our Hotels service delivery keeping in mind the health and safety of our Guests and our team members.

We have summarized our procedures in the “Guest Journey” and we request that our guests follow this during their stay.

Covid Aware Good To Go Scotland Quality In Tourism

Guest Journey

Dear Guest,

Thank you for choosing to stay with us at the Queens Hotel.

Due to the ongoing global pandemic we have made some changes to our Hotels service delivery keeping in mind the health and safety of our Guests and our team members. We have summarized below procedures that we are requesting our Guests to follow during their stay.

Check in & Check out:

Our Large car park facilities are open for free parking, please be mindful of social distancing.
The main front door and car park door will either be open or shut subject to regular sanitizing, details of which will be displayed on the door. Please use the main front door to come into the hotel and the car park level door to exit.
Upon entering the hotel there are hand sanitizing stations for your use, please use them before coming to reception.
You may need to queue to check in and we would ask you to use the markings provided or wait at the foyer until you are able to enter.
Payment will either be taken on booking your reservation or on arrival at the hotel and a credit or debit card will be required for any room charges. We will charge your card for any Food & Beverage consumed at the Hotel ourselves based on the signed cheques. An email address will be required at check in for us to issue a receipt for your stay.
You will receive your sanitized key card from a member of the team, please leave this key in your bedroom on checkout.
Perspex screens are in place but that will not detract from our welcoming and friendly approach towards all of our guests.
To get to your room please be mindful of the guidance around the hotel and the lift protocol of only 1 room per journey.
You will receive an email after your stay asking for feedback, please let us know if there is anything we can improve for your next stay.

In House:

Your Room has been fully cleaned and sanitized as per our strict H&S policy.
Any Room cleaning during your stay will be limited as we would not want our team members to enter your Room, this will help avoid cross contamination.
Out with the days that housekeeping are in please contact reception for fresh towels, tea, coffee etc.
You will notice that a few regular items have been removed from the Room like pads, pens and tourist information, this has been done to further reduce the risk of spreading of the virus.
The Hairdryers have been fully sanitized prior to your stay and will be done again after you leave.
The telephone in your room has been fully sanitized prior to your stay and will be done again after you leave.
Your TV remote control has been fully sanitized prior to your stay and will be done again after you leave.

Breakfast Room:

Our breakfast room is open 7-10am Monday – Friday and 8-11am on Saturday and Sunday.
All our tables have been socially distanced and there are hand sanitizing stations at the entrance for you to use. Facemasks should be worn entering and leaving the breakfast room.

Bar and Evening Meals:

Our bar has re opened in the hotel and will follow Government guidelines. We are currently only serving evening meals Monday – Thursday with a reduced menu. There will be no evening meals on Friday, Saturday or Sundays. Reception can recommend local restaurants for you.

Public area's:

Please make as much use of the sanitizing stations spread across the Hotel, the doors will be kept open as much as possible to avoid any contact but please sanitize or wash your hands after touching lift buttons or door handles.
Only guests from the same bedroom may use the lift at any one time.

We are dedicated to providing a safe and confident stay for our guests and have put in many measures to ensure the safety of our guests and our team. We thank you for your co-operation in these difficult times and look forward to welcoming you to the Queens Hotel.

Regards

Leah Melville

General Manager

View the Compass Hospitality COVID-19 Policy

COVID-19 Policy